Privacy Policy

1. Who We Are

PaintMaster Decorating is a professional painting and decorating service operating across Norwich, Norfolk, and the surrounding areas. When this policy refers to “we”, “us”, or “our”, it means PaintMaster Decorating.

If you have any questions about this policy or how we handle your data, contact us at: [email protected]

2. What Information We Collect

We may collect the following personal information when you contact us or use our website:

• Your name
• Your email address
• Your phone number
• Your property address (when requesting a quote)
• Details about your project or enquiry
• Technical data such as your IP address, browser type, and pages visited (via cookies)

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes
• Arrange and carry out painting and decorating work
• Send you information relevant to your project
• Improve the performance and content of our website
• Meet our legal and contractual obligations

We will never sell your personal information to third parties or use it for unsolicited marketing without your consent.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract — to provide the services you have requested
• Legitimate interests — to respond to enquiries and improve our services
• Legal obligation — where required by law
• Consent — where you have explicitly opted in

5. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use the site. Cookies are small text files stored on your device.

We use:

• Essential cookies — required for the website to function
• Analytics cookies — to understand how visitors interact with our site (e.g. Google Analytics)

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Sharing Your Information

We do not sell or share your personal data with third parties for marketing purposes. We may share your information with:

• Trusted service providers who help us operate our website and business (e.g. email platforms, form providers), under strict data processing agreements
• Legal or regulatory authorities if required by law

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry and quote data is typically held for up to 2 years. Financial records related to completed work are kept for 6 years in line with HMRC requirements.

8. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — request that we delete your data where there is no lawful reason to retain it
• Restriction — ask us to limit how we use your data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy:

• Email: [email protected]
• Phone: 07934 968 655

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.